FAQ categories

Fitting

We prioritize breathing room and fur space. Our cutting fits the long and short, the hulk and slim. The underside is specially tailored for males when they pee.

Q: "I measured and checked against the chart but the singlet looks a little tight."

- Kindly measure again with leeway for fur growth.

- If you are not in Singapore, we are sorry to tell you that exchanges are only eligible for local orders.

- Did you account for fur growth? This is important if you measured it shaven.

- Kindly measure again with leeway for fur growth.

- If you are not in Singapore, we are sorry to tell you that exchanges are only eligible for local orders.

- Our tees will loosen after wash and wear, throw it the laundry and try it on your dog again.
- See washing to get care tips.

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Washing

Our material is a combination of cotton & spandex which makes it soft, smooth and stretchy & also comfortably cooling for the tropics!

– It should not. If you want to play it safe, invert the singlet to protect the graphic and wash the white tee separately from the coloured for the first wash. After that, you can mix both white and coloured together.
That’s what we did too!

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– No, it does not. In fact, our singlets loosen up but does not stretch out of shape!

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Shipping

All orders are non-refundable and cannot be cancelled.

Shipping within Singapore takes approximately 4 working days.

International shipping takes at least 3 weeks. While the package will take 4 working days to depart from Singapore, the exact delivery period depends on the speed of the receiving country’s postal service.

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For Singapore orders, you may track the status of your package on https://www.singpost.com/track-items. Be sure to have the tracking number provided to you in the order completion email ready.

For international orders, once the package reaches your shores, the delivery status of your package in your country is highly dependent on the frequency of the updates provided to Singapore Post by your country’s postal network.

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You may do so in your account dashboard, under “Orders”. The order status will be reflected there as follows:

  • Pending payment – Order received (unpaid)
  • Failed – Payment failed or was declined (unpaid).
  • Processing – Payment received and the item(s) are in the process of being packed and shipped.
  • Completed – Product(s) have been packed and shipped out.

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Swapping

All items sold are non-refundable. Exchanges are free and only allowed under the following conditions:

(i) If you have received an incorrect or defective item, kindly email us the order number, product type, size, pictures of the defects (if applicable) and state the problem within 3 days of receiving the package. Shipping fees to send the replacement product to you will be borne by us.

(ii) Only applicable for Singapore orders, a size exchange request can be made but must be within 3 days of receiving the package.

The returned product has to be in good condition. Kindly email us photos to ascertain the product’s condition, subjected to approval. Please wash and dry the item before sending it back.

Shipping fees to return the product to us will be borne by you.